A. For more information regarding room or hotel facilities please contact the hotel direct. The contact telephone number for your hotel can found on your confirmation letter.
A. Please call the Hotel Megastore online support team at 1300 657 948.
A. Please locate your confirmation email which will provide a link to cancel your booking.
A. Cancelation penalties will differ depending on the hotel and the timeframe. Please refer to your confirmation email for the cancelation policy pertaining to your booking.
A. Bookings may be confirmed or cancelled online. No changes as such can be made, however additional nights may be booked online and we recommend you call the hotel to link your bookings. The number for your hotel can be found on your confirmation email.
A. To ensure we can provide the best prices to our customers, we advise bookings be made online. If you choose to contact us by telephone, please be aware that all telephone bookings will incur a $15 booking fee.
A. The Hotel Megastore Best Rate Guarantee ensures you get the lowest possible price for your trip. Find a cheaper hotel online within 24 hours of booking and we’ll match the lower price by crediting you with the difference to use towards your next Hotel Megastore booking. (Terms and Conditions apply).

Eligibility Checklist:
If you’ve booked your hotel online at Hotelmegastore.com.au in the last 24 hours, make sure that the details are the same. Do they include identical:
  • Travel dates & times
  • Change / Cancelation policy
  • Room type
  • Hotel extras/inclusions (breakfast / wifi, etc.)

Does the competitor offer include all taxes and fees, and is the total price quoted in AUD?
Is the competitor offer available to the general public?
Is the travel item a prepaid booking? (ie.a pay now booking)
Are you able to provide proof of the above?

Note: Our Best Rate Guarantee is for hotel bookings and excludes post-pay hotel bookings (where payment is taken by the hotel at the time of your stay).

If you answered YES to this checklist, you may be eligible for a Price Match. Please follow the following steps to submit your claim.

Claiming a Price Match:

Step 1:
Subscribe with Hotel Megastore via the website.

Step 2:
Book your hotel online.

Step 3:
If you have answered yes to the eligibility criteria and everything matches, please email a copy of your competitor quote to info@hotelmegastore.com.au along with your Hotel Megastore booking reference and ask to claim the Best Price Guarantee.